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Credit and Collections Coordinator

Universal Electric Corporation is seeking a Credit and Collections Coordinator. The Credit and Collections Coordinator is responsible for keeping accounts receivable current, ensuring customer account information is accurate and up to date, maintaining customer interactions database, as well as assisting the Credit Analyst and Credit Manager with additional assignments as needed.

Essential Functions: 

  • Engage customers regarding past due accounts. Log communications activity into respective database.
  • Maintain and update customer account information in ERP system.
  • Identify and resolve discrepancies on customer accounts, including but not limited to: customer disputes; open credits; freight charges; billing errors; sales tax; returned materials.
  • Pull credit reports for new customers.
  • Ensure credit applications are completed as needed.
  • Obtain banking and trade reference information as needed.
  • Process customer and vendor credit applications and reference requests.
  • Prepare and monitor monthly customer account statements.
  • Screen international customers for compliance vis the website.
  • Monitor existing credit reports and update as situations warrant.
  • Generate notices of lien.
  • Process waivers of lien
  • Compile and maintain Certificates of Insurance for vendors/contractors.
  • Monitor customer purchase orders for nonconforming/missing content.

Knowledge, Skills & Abilities:

  • Excellent written and verbal communication skills.
  • Ability to achieve desired results while maintaining positive customer relations.
  • Active listening ability; critical thinking skills for anticipating and handling objections.
  • Ability to work well with other departments and develop constructive and cooperative working relationships with others.
  • Strong organizational skills, attention to detail, problem solving and decision making abilities.
  • Basic understanding of accounting principles and financial statements.

Minimum Qualifications:

  • Bachelor’s degree and three years of collections experience in a business to business environment. Commensurate experience may be considered in lieu of degree.
  • International credit and collections experience preferred.
  • Experience with ERP system preferred.
  • Proficiency with MS Office.


Working Conditions / Physical Requirements:

  • Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
  • Performance of this position requires occasional trips to manufacturing areas, requiring use of personal protective equipment such as safety glasses, approved footwear and hearing protection.
  • Regularly required to stand; walk and communicate with others.
  • Ability to sit for extended periods of time
  • Ability to lift and carry up to 25 pounds

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further the job description does not alter the at-will nature of employment with UEC and does not create a contract of employment. 



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